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Getting Help

Can’t find what you need? Here’s how to get support.

Before Reaching Out

  1. Check Common Issues - Your problem might already have a solution in Common Issues
  2. Ask the Assistant - Try asking Pithy’s assistant about your issue

Get in Touch

The best way to report a bug, request a feature, or share feedback is to reach out directly:

What Makes a Good Bug Report

  • Specific: “Email panel shows error after clicking refresh” is better than “Email doesn’t work”
  • Reproducible: Include steps someone else can follow to see the same problem
  • Contextual: Mention your browser, any error messages, and what you expected to happen

Feature Requests

Have an idea to make Pithy better? We’d love to hear it. Just describe what you’d like and why it would be useful.

Privacy Note

When reporting issues, avoid sharing:

  • Passwords or API keys
  • Personal emails or messages
  • Sensitive personal information

Screenshots are helpful, but blur or crop out private information.